Due to the global COVID-19 pandemic, shipping may be delayed.
We are processing and sending out orders normally, but your local post office may experience delays due the global COVID-19 pandemic.
Please stay up to date with news regarding your local post services to find out if your postal services may be affected.
We proudly offer FREE worldwide shipping via ePacket! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible!
Once your item/s is dispatched, estimated delivery time is:
- USA: 5-15 business days
- UK: 7-20 business days
- Australia: 7-20 business days
- Canada: 7-20 business days
- Europe: 7-20 business days
- Rest of world: 25-35 business days
Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed. Don't worry, we will always do our best to deliver on or before your delivery dates.
WILL I RECEIVE A TRACKING NUMBER?
Once an order has been processed, you will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package. If you have not received your tracking ID within 5 business days, kindly inform us by email at firstname.lastname@example.org and include your order number.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us
and we will do our best to reply within 1 - 2 days.
We're happy to help! Email us: email@example.com
The BringWish Team